Welcome to RB-ONW! Setting up your digital banking account is quick and easy. This guide will walk you through the process step by step.
Before You Begin
Make sure you have the following ready:
- A valid government-issued ID (driver's license, passport, or state ID)
- Your Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)
- A valid email address and mobile phone number
- An initial deposit amount (minimum $25 for checking, $100 for savings)
Important Note
RB-ONW accounts are available to U.S. residents aged 18 or older. If you're under 18, you'll need a parent or guardian to open a joint account with you.
Step-by-Step Setup Process
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Visit Our Registration Page
Go to rb-onw.com/portal/register or click "Register" from our homepage. You can also start the process through our mobile app.
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Provide Personal Information
Enter your legal name, date of birth, physical address, email, and phone number. We use this information to verify your identity and comply with banking regulations.
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Verify Your Identity
We'll ask for your SSN and may ask you to upload photos of your ID. Our secure system verifies this information instantly in most cases.
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Choose Your Account Type
Select whether you want a checking account, savings account, or both. Review the features and benefits of each account type.
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Fund Your Account
You can fund your account via:
- External bank transfer (ACH)
- Debit card from another institution
- Mobile check deposit
- Wire transfer
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Set Up Security Features
Create a strong password and set up two-factor authentication for added security. We recommend using our authenticator app for the most secure 2FA.
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Review and Submit
Review all information for accuracy, accept our terms and conditions, and submit your application. Most applications are approved instantly.
Success Tips
Make sure your internet connection is stable during the application process. Have your documents ready to upload. Use a strong, unique password that you haven't used elsewhere.
After Account Approval
Once your account is approved, you can:
- Access your account immediately through our web portal
- Download our mobile app from the App Store or Google Play
- Order your RB-ONW debit card (arrives in 5-7 business days)
- Set up direct deposit with your employer
- Explore our investment and loan products
Security Reminder
Never share your login credentials with anyone. RB-ONW will never ask for your password via email, text message, or phone call. Enable all recommended security features for maximum protection.
Troubleshooting Common Issues
Application Delayed or Requires Additional Information
Sometimes we need additional verification. If this happens, you'll receive an email with specific instructions. Common reasons include:
- Recently moved to a new address
- Name change (marriage, divorce, etc.)
- Limited credit history
- Security questions requiring manual review
Unable to Upload Documents
If you're having trouble uploading documents:
- Ensure files are in JPG, PNG, or PDF format
- Check file size (max 10MB per file)
- Make sure the image is clear and all text is readable
- Try using our mobile app for easier photo capture